Skip to content
Search
Cart

FAQs

Got questions? We’ve got answers! Check out our most frequently asked questions below. If you don’t see what you’re looking for, feel free to contact us — we’ll be happy to help and will get back to you within 24 hours!

Product Information

WHAT IS THE SHELF LIFE OF THE PRODUCTS?

Our clean skincare products have a shelf life of up to two years. To maintain their potency and effectiveness, store them in a cool, dry place away from direct sunlight—like a bathroom cabinet or vanity. Proper storage helps preserve the natural ingredients and ensures the best results for your skin!

WILL THE MASK INTERFERE WITH MY SKINCARE ROUTINE?

No worries—our MASK won’t interfere with your skincare routine! All of our formulas are water-based, making them lightweight, gentle, and compatible with any other skincare products. You can seamlessly layer them anytime without disruption. That said, we always recommend doing a quick patch test first to ensure your skin loves it!

HOW OFTEN DO I NEED TO USE MASK PRODUCTS?

How often you use our products depends on your unique skincare routine! For best results, we recommend using our sheet masks at least once a week to maximize their skin-loving benefits and maintain a healthy, glowing complexion. As for our serums, they’re perfect for both your morning and nighttime routine—just apply them daily for the best hydration and nourishment.

WHY DOES THE COLOR AND SMELL VARY FROM TIME TO TIME IN THE SERUM?

One of the unique challenges with natural, unrefined ingredients is maintaining formulation stability—but that’s exactly what makes our products so special. We’re 100% organic and source only from farmers who meet the highest standards for purity and sustainability. Our skincare is completely non-toxic and clean, meaning you’re getting ingredients in their most natural, unprocessed form.

We use raw, unfiltered materials to create our serums, keeping them as pure and potent as possible. Unlike conventional skincare, we don’t refine our formulas because we want to retain every skin-loving benefit nature has to offer.

Since we never use chemicals or additives, no two batches are ever identical. Think of it like a fresh smoothie—you can blend the same ingredients, but sometimes the banana is a little riper, or the blueberries a bit less blue. That’s the beauty of real, clean skincare!

Or better yet, imagine an organic green juice. The nutrient-rich ‘pulp’ is where all the goodness lies, and we keep it in—because your skin deserves the purest, most effective care possible.

 

WHAT IF I GET AN ALLERGIC REACTION?

We always recommend checking the ingredient list before use, especially if you have sensitivities. A quick patch test with our serum is a great way to ensure your skin loves it before applying it fully.

Because our formulas are made from plant-based, natural ingredients, they may contain properties that could trigger an allergic reaction—just like certain foods, medications, or environmental allergens. While our products are designed to be gentle, everyone’s skin is unique, and reactions can happen.

If you notice any skin irritation, such as:

  • Hives
  • Dry patches
  • Blisters
  • Redness or inflammation
  • General irritation

…it’s best to stop using the product and let your skin recover.

Though extremely rare, severe allergic reactions (anaphylactic shock) can be life-threatening. If you or someone around you experiences:

  • Difficulty breathing or wheezing
  • Dizziness or fainting
  • Lightheadedness
  • Confusion or loss of consciousness

Call 911 immediately. Your safety always comes first.

At the end of the day, our goal is to provide clean, effective skincare that nurtures your skin, but if anything feels off, always listen to your body!

STANDARDS IN YOUR INGREDIENTS?

Our products are made with the highest-quality ingredients, carefully sourced to meet the strictest standards. We proudly offer a wide range of Fair Trade, Sustainable, USP, RSPO, Kosher, and Organic certified ingredients—because clean skincare should be as ethical and pure as it is effective.

ANIMAL TESTING?

Never! At Mask Skin Care LLC, we’re proudlycruelty-free—because skincare should be kind to both your skin and animals. We havenevertested our products on animals, nor do we work with ingredient manufacturers who do. Every supplier we partner with is carefully vetted to ensure they uphold the same ethical standards, so you can feel good about every drop of skincare you use.